Contact CasinoCity
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Get in Touch
For enquiries, email us at webmaster@casinocity.co.za
Media enquiries, article submissions, backlinks and partnerships: webmaster@casinocity.co.za
Contact Information
webmaster@casinocity.co.za
Available 24/7
Response Time
12-48 hours
Depending on enquiry type
What Can We Help With?
General Enquiries
Questions about our reviews, betting guides, or website features
Report Issues
Found incorrect information or want to report a problem with a betting site
Media & Partnerships
Press enquiries, collaboration opportunities, or industry partnerships
Technical Support
Website issues, mobile app problems, or accessibility concerns
Quick Answers
Many common questions are answered in our comprehensive guides and reviews.
Business Hours
Note: Emails are monitored 24/7, but responses during business hours are typically faster.
Response Guidelines
General Enquiries
24-48 hours
Technical Issues
12-24 hours
Urgent Reports
12-24 hours
Media Enquiries
48-72 hours
Response times may be longer during weekends and public holidays.
Need Help with Problem Gambling?
If you're struggling with gambling addiction, please contact the National Responsible Gambling Programme: 0800 006 008 or visit responsiblegambling.co.za
Getting the right help for your question
Questions about CasinoCity pages
Use the contact details on this page to ask about information you have read on CasinoCity, suggest a topic or point out a link that does not lead where its label suggests. Include the address of the page concerned and describe the issue in plain language. A short explanation of what you expected to find makes a query easier to understand. You do not need to provide private betting account information to explain a question about an article or guide.
Account problems belong with the operator
CasinoCity cannot sign you into a bookmaker account, release a withdrawal or alter a settled bet. For those matters, use the operator's official support channel while signed into your own account where possible. Keep the relevant transaction reference and a description of the problem for that conversation. Do not include passwords, one-time codes, bank card details or copies of identity documents in a message to this site. FICA documents should only be supplied through the secure process requested by the business managing your account.
Useful detail without private information
If you are reporting a display problem, tell us which page you visited and whether you were using a phone, tablet or computer. Mention the visible wording or link label involved. You can describe an error without sharing a screenshot that contains your balance or personal details. For a correction request, identify the specific sentence and explain what needs attention. General feedback is welcome too, including questions that a guide did not answer clearly enough.
What to expect after making contact
Response timing depends on the nature of the enquiry and the information needed to address it. Avoid sending repeated messages containing the same details, and do not rely on this contact route for urgent account access or financial assistance. If gambling is affecting you or someone close to you, the responsible gambling page offers a more appropriate starting point for support. For an unresolved operator dispute, consult the complaints procedure and relevant provincial gambling board rather than posting sensitive records publicly.
18+ · NRGP 0800 006 008
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18+ only. T&Cs apply. Gamble responsibly. National Responsible Gambling Programme: 0800 006 008. CasinoCity earns a commission from the operators listed here, which never affects our rankings.